ExpressVPN Review

  • Twitter
  • Facebook
  • Linkedin

ExpressVPN Review

UPDATED: October 4, 2016

Overall Score:

Price

4.5
out of 5

Features

5
out of 5

Speed

5
out of 5

Customer Service

5
out of 5

This is the most comprehensive ExpressVPN review you will find online. Here you will find everything you need to know about ExpressVPN from pricing and performance to customer support and compatibility. Detailed setup guide included to help you get ExpressVPN setup quickly on your device. Let's get started...

Company Summary

ExpressVPN is the top rated VPN company on Fried.com and for good reason. ExpressVPN is an easy-to-use software that features clean and intuitive user interfaces for all of its applications (both desktop and mobile). Their services has impressive speeds and servers located all over the world. This British Virgin Isles based VPN company "just gets it right." For these reasons and more ExpressVPN is our #1 pick and top rated VPN service.

Homepage Snapshot

expressvpn review 1

Operating System Compatibility

Pricing Summary

$12.95 for one month acccount

$9.99 p/month for 6 month account

$8.32 p/month for 12 month account​

VPN Protocols Offered

L2TP

PPTP

OPEN VPN

SSTP

Pros

  • 30 Day Money Back Guarantee
  • Dedicated iOS and Android Applications
  • Ability to pay in multiple currencies and through many payment options
  • Simple registration and easy setup

Cons

  • Pricing isn't the cheapest BUT you get what you pay for and Express certainly deliver top value.
  • You have to use different login codes/ids when using multiple devices

The Verdict

ExpressVPN is the best and most reliable VPN provider we've reviewed here at Fried.com. They're ranked #1 on our site for a reason. They deliver great value, offer great speeds, they are easy to use on mobile or desktop, and they're a company we trust. The 30 day money back guarantee makes trying ExpressVPN just that much easier. Read on below for the full ExpressVPN review.


Full ExpressVPN Review


Pricing, Plans, & Payment Options

PRICING

ExpressVPN is not the most budget-friendly VPN service out there today, but it is by no means unaffordable. They, as with 99% of VPN providers nowadays, offer three price plans:

expressvpn review 2


As you can see, they offer very competitive pricing plans that are in the 'higher-end' range. We feel their prices, although a bit higher than their main competitors, are definitely justified, though. Since the level of service and quality of this VPN make any of their pricing plans a worthwhile investment. 

PLANS

The three plans offered by ExpressVPN are as you'd expect, with the longest subscription (12 months) giving you the highest discount, and the two lesser lengthy plans costing you more respectively. This is standard across practically all VPN service providers plans, and is always a fair approach.

PAYMENT OPTIONS

ExpressVPN offer every pricing option you would want. The usual suspects are accounted for (PayPal, Credit card, etc.) as well as the all important and not-too-common BitCoin:

expressvpn review 3


BitCoin is an important payment option to offer, since users that care about absolutely 100% anonymity of their online activity that have BitCoin to spend, will be happy to use this method of payment. Paying in BitCoin gives the payer piece of mind that their transaction cannot be traced back to them. 

All in all, ExpressVPN pricing, plans and payment options offer someone for every type of user. We're impressed.


Money back Guarantee 

30-day money back guarantee is given with ExpressVPN when you signup. This is also quite standard now among the best VPN providers out there. We say the best because we have learned that in most cases, the longer a VPN provider's money back guarantee is; the more confident they clearer are in their service; thus the higher quality and level of service the offer. 

expressvpn review 4


ExpressVPN certainly ring this belief true. The reason they can offer such a long money back guarantee is definitely because they are confident in their service.

Features

ExpressVPN bring a lot of features with their service. Let's go through them now:

PROTOCOLS

- OpenVPN (TCP, UDP), L2TP-IPsec, SSTP, and PPTP

LOGGING

- Zero

SERVERS

- 78+ countries and counting

MULTIPLE DEVICE USAGE

- Up to two devices at once

SUPPORT

- 24/7 online chat and email

REFERRAL INCENTIVE

- Get 30 days free service for each referred signup

The Software

The software itself is incredibly clean, simple and intuitive. The process of downloading the software, getting it setup and launched on your device takes just minutes. 

Once you select your payment method and process it, you are sent an email confirmation. This email contains a link that takes you to the setup page, where you are presented with your unique activation code and can then download the software. 

Here's what this page looks like:

expressvpn review 5



I use a Macbook, so ExpressVPN automatically presented me with the OS X download link. To see the many more device download links, simply scroll down the page and you're presented with them, like so:

expressvpn review 6



Once you have the software downloaded (took just a few seconds for me) then it will automatically walk you through the very simple installation process. This also just takes a few seconds. 

ExpressVPN will then automatically launch to give you an immediate taste of the main interface, which looks like this:

expressvpn review 7


Then it's a simple case of you choosing a server from the huge list of servers that ExpressVPN offer, connecting to it, and you're on the VPN. Very straight forward. 

If you want, you can access 'preferences' (for Mac, you access this by clicking the three small vertical dots in the top left of the main window shown above) and select a different protocol to run the VPN on. This gives you the opportunity for faster speeds, but comes at the price of compromising security of connection:

expressvpn review 8


MOBILE SOFTWARE

Setup on an Android device is equally as painless and quick. You simply click on the activation link in the email you received as mentioned earlier, and the you are automatically directed to the Google Play store where you're prompted to download and install the ExpressVPN Android app. 

Once it is downloaded and installed, it will automatically open up and you will be asked to login with your email address and password (your password will have been automatically created and is in the original authentication email.)

After you've logged in, you're presented with a very intuitive list of which server you would like to join. It looks like this:

expressvpn review 9



Simply select the server you want to join and the app will let you know that you are attempting a connection request via a pop up window:

expressvpn review 10



Click "OK" and the app immediately begins connecting you swiftly to that server. It just takes a few seconds before you are connected and ready to surf the net anonymously and freely:

expressvpn review 11
expressvpn review 11
expressvpn review 12


And that's it. You've got your ExpressVPN setup and running. This is a very quick glance at setting up ExpressVPN for Mac and Android devices. For a more detailed step-by-step guide across all operating systems and devices, check out the VPN setup guides section. 

Compatibility

ExpressVPN is compatible with all devices across the following operating systems:

- Windows, Mac, Android and iOS

... as well as the devices that you are presented with on the download page, as previously shown in this review here.

Speed & Performance

I ran a speed test on my Macbook both without the VPN running and then with it switched on to check that the IP address switched correctly, and of course to check the speeds. As you can see from the results, the speed was great and the IP address did indeed change accordingly (I selected a London-based server from the VPN):

Without VPN:

expressvpn review 13


With VPN:

expressvpn review 14

Support

When confirming with the live chat support whether ExpressVPN's live chat is, as they state on their website, "round-the-clock" (24/7), they actually corrected this statement as follows: 

expressvpn review 15


This was momentarily disappointing, as it somewhat contradicted what they state on the website. However, I did really appreciated their honesty and thoroughness with answering my question. They also do have email support that is very fast, which you can obviously reach out to anytime.

All in all, I was impressed with their support. I will take honesty, under-promising and over-delivering over making bold claims and not living up to them any day.

The Website

ExpressVPN's website is well designed, intuitive and clean. The main information you want to find out most as soon as you arrive on the site (pricing, features, specifications, etc) are clearly visible and the whole site is quite a pleasure to browse around. It loads very fast and is designed in a way that really instills confidence in the product as being legitimate, trustworthy and a top-quality service provider:

expressvpn review 16


As you can see from this snapshot of the homepage -- that gives a great overview of what browsing the entire site looks like -- there is no pointless information being thrown at you; only a clean, clear, user-friendly interface. The site really sets the tone of what to expect from the actual software interface, which as demonstrated earlier in this review, is equally as aesthetically and navigationally pleasing to the user.

Security & Privacy

ExpressVPN security is top-of-the-range. It incorporates 256-bit security while also using OpenVPN as the default protocol when launching the software. 

You also have the option, as mentioned earlier, to select other protocols with the VPN servers you choose as a way of getting improved speeds on the already very impressive bandwidth ExpressVPN provide. 

Having now officially become a British Virgin Islands (BVI) company, ExpressVPN does not sit under the US Data Retention or EU DRD laws. This is fantastic, and a big benefit to users that few competing VPN service providers can claim. In addition to this big plus, ExpressVPN also financially support the Electronic Frontier Foundation (EFF) - an organisation that works to protect and educate our fundamental rights.

The fact that ExpressVPN accept BitCoin as a payment option really demonstrates their top-level effort to give users as much privacy and anonymity as a VPN service provider possibly can. Couple this with their "zero logs" policy and that the software functions completely on a shared IP basis, we really highly rate the level of effort and clear detail that ExpressVPN put into protecting each and every one of their user's data.

Conclusion 

All in all, ExpressVPN clearly has a reputation as one of the best VPN service providers for good and well-deserved reasons. From the moment you interact with the website, the entire information-gathering, paying, downloading, installing and launching process is one of the smoothest and fastest we have experienced with the many VPN service providers we've reviewed. 

As stated at the beginning of this review, the only downsides we found with ExpressVPN were that the price is not cheap and when using multiple devices that different logins are required. However, we 100% believe the pricing of this VPN to be justified many times over. "You get what you pay for" could not be more appropriate than with ExpressVPN. 

We highly recommend trying ExpressVPN out, especially considering that you have 30 days to decide if you like it or not - or your money back.

Summary
Review Date
Reviewed Item
ExpressVPN
Author Rating
51star1star1star1star1star

12 Answers

    1. Sung Difronzo
      March 12, 2016 at 8:32 am

      The ExpressVPN website is very simple, with a nice, clean layout. It makes everything easy to understand and doesn’t bombard you with unnecessary clutter.

    1. Chris Beattie
      February 16, 2016 at 1:21 pm

      Hey Diane, thanks for reaching out. It depends what you are primarily using a VPN for. I would only recommend using IPVanish over ExpressVPN if you need a China based server connection (to allow you to access websites blocked outside China.) ExpressVPN offers a better all round service than IPVanish otherwise.

      With that said, they both offer free trial periods, so why not try both and then decide? Thanks again, Diane!

  1. instantlomogirl
    January 29, 2017 at 10:38 am

    They are not true to their money back guarantee promise, just as they don’t provide good speed and security. Of all the VPNs I’ve tried, this is the one I hated the most. I wish I didn’t try other VPNs aside from Astrill. If I stayed with Astrill, I wouldn’t have had experience this.

  2. Michael
    January 30, 2017 at 2:05 pm

    I was really disappointed with speeds in China with ExpressVPN. Also, Netflix is totally unusable, proxy detected on every location I tried. Recently I switched to Astrill VPN, and so far I cannot complain. I still have some of my ExpressVPN membership left, so I will keep on trying them from time to time to see if they can do something to win their customer back.

  3. Sam
    April 11, 2017 at 11:23 am

    Hi,

    thanks for this review and all the others…

    I just arrived in China and did not plan VPN in advance so my question is:
    Can I do all this set up from China considering I can’t access to my Hotmail or gmail?

    I guess could ask someone to open my mails for me and send me this “link that takes you to the setup page, where you are presented with your unique activation code”, but will I be able to open this page from China?

    Note that I can access the site “https://www.expressvpn.solutions/order” whereas other VPN provider are blocked.

    Sorry for all this questions, hope this makes sense.

    Thanks in advance for your help.
    Sam

    1. Chris Beattie
      April 12, 2017 at 3:53 am

      Hey Sam, thanks for your comment – much appreciated! Very important question, glad you asked. Thankfully you will be able to access the activation code page on the ExpressVPN website once you setup your account. If you’re unable to access your email account then either ask a friend (you trust!) outside China to access your email for you, or alternatively try using a temporary proxy like HideMyAss’s one here: https://1.hidemyass.com/ip-1 . Hope that helps. Let me know how you get on! Thanks again, Sam.

      1. Sam
        April 12, 2017 at 10:59 pm

        Thanks for the quick reply.
        I’m going to try it on and let you know how it goes.

        In the mean time, do you have another link like hide my ass that I can use?
        Because like an idiot I tried it on for few minutes and somehow now it is not working anymore

        Thanks,
        Sam

Leave a Reply

Your email address will not be published.
Required fields are marked *